Privacy Policy

1. Introduction

Hotel Citi Inn respects the privacy of its guests, customers and website visitors. This Privacy Policy explains how information provided to us may be collected, used, stored and protected.

By using our website or making a reservation, you acknowledge this Privacy Policy.

2. Information We Collect

Depending on the services you use, we may collect information including:

• Full name
• Email address
• Phone number
• Address
• Check-in and check-out dates
• Number of adults and children
• Booking and reservation information
• Payment transaction or UTR reference information
• Identification document information where required for guest verification

3. Booking Information

When you make a hotel reservation, we may collect information necessary to process and manage your booking.

This information may include your name, contact details, stay dates, room information, guest occupancy and booking-related communication.

4. Payment Information

Online payment transactions may be processed through third-party payment services or financial institutions.

Hotel Citi Inn may retain payment-related reference information such as a transaction number or UTR number for booking verification and record keeping.

5. Guest Identification Documents

For guest verification, security or applicable legal and regulatory requirements, the hotel may request valid identification documents.

Depending on the circumstances, documents may include Aadhaar, PAN, Voter ID, Passport or another acceptable government-issued identity document.

6. How We Use Information

Information collected by Hotel Citi Inn may be used for legitimate hotel operations, including:

• Processing and managing reservations
• Confirming guest bookings
• Communicating booking information
• Providing hotel services
• Verifying guest identity
• Processing and verifying payments
• Preparing invoices and booking records
• Maintaining internal hotel records
• Improving our services and website
• Complying with applicable legal obligations

7. Communications

We may use your contact information to send booking confirmations, reservation updates, invoices, important service notifications and other communications related to your stay.

8. Sharing of Information

Hotel Citi Inn may share information only where reasonably necessary for legitimate business operations or where required by applicable law.

• Payment processors and financial service providers
• Technology and hosting service providers
• Service providers supporting hotel operations
• Government, regulatory or law-enforcement authorities where legally required

We do not intend to sell guest personal information to third parties for their independent marketing purposes.

9. Information Security

We take reasonable administrative, technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

Information may be retained for as long as reasonably necessary for booking management, accounting, customer service, legal compliance, dispute resolution and legitimate business purposes.

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

11. Cookies & Website Technologies

Our website may use cookies or similar technologies to support essential functionality, improve user experience, maintain sessions and understand website usage.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

12. Third-Party Services

Our website may contain links to or use services provided by third parties. These third parties may have their own privacy policies and terms.

Hotel Citi Inn is not responsible for the privacy practices of external websites or services that are outside our control.

13. Guest Rights & Choices

Guests may contact Hotel Citi Inn regarding their personal information, subject to applicable legal requirements and reasonable verification.

Where legally applicable, you may request correction of inaccurate information or ask questions regarding how your information is handled.

14. Children's Information

Our services are intended to be used by guests and customers through appropriate adult or authorized booking arrangements.

Parents, guardians or accompanying adults are responsible for providing accurate information for children included in a reservation.

15. Changes to This Privacy Policy

Hotel Citi Inn may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated policy will be published on this page with the revised effective or updated date.

16. Contact Us

For questions, concerns or requests regarding this Privacy Policy or the handling of your information, please contact Hotel Citi Inn.